Sending domains

Why add a domain

A verified sending domain lets Email Bump send as your brand and gives mailbox providers the authentication signals they expect. It removes the shared-domain testing limit, not plan limits or anti-abuse checks.

Until you have verified one, send as noreply@viaemailbump.com — the shared testing sender, available to projects without a sending hold. Once a domain is verified the shared sender is no longer accepted for that project: switch your From address to your own verified domain.

Shared domain limits

The shared testing sender is for trying things out, so it is limited:

• Every project can send 100 emails a day (UTC) from it.
• On top of that, a new account — in its first 14 days, and not yet a day into a paid plan — is limited per owner, across every workspace that person owns: 100 marketing emails (campaigns, flows and previews together) and 200 transactional emails (API, SMTP, inbox replies and forwards) in any rolling 24 hours. Previews go only to people on your team.

Addresses on Email Bump's own inbox domains (agent inboxes) count as the shared domain for both limits — they need no DNS either. On a paid plan the per-project cap does not apply to them, and verifying a domain does not lift their new-account limit: it lifts after 14 days or a day after you start paying, or when you send from your own verified domain instead.

A campaign or flow email over the limit is not failed. It waits, and goes out as the window rolls — or, from the shared domain, when you verify a domain: whatever is waiting then sends from your verified domain instead, where these limits do not apply, still paced by the new-account sending ramp. A transactional send over the limit is refused with 429; one queued with scheduled_at waits instead, and says why. Paying for a plan also lifts the new-account limit, a day after the first payment.

Confirm your email first

Nothing is sent until the account is confirmed — every owner of the project has confirmed their email address. That applies when a send starts and again when it goes out: if an owner changes their address, scheduled campaigns, flow steps, queued emails and form confirmations wait until they confirm the new one, then continue on their own. The owner who has to confirm is told Confirm your email address before sending — check your inbox for the link, or resend it.; a teammate waiting on them is told who it is, and can send them their link again. A project with no owner cannot send until an admin makes someone its owner.

Add a domain

1. 01
   Open Domains

   In the dashboard, go to Workspace → Domains and choose Add domain.

2. 02
   Enter your sending domain

   Use a domain or subdomain you control, such as mail.acme.com. You can send from addresses on that exact domain after verification.

3. 03
   Copy the DNS records

   Add every record exactly as shown at your DNS provider, then return to Email Bump and check verification.

Review before sending

New .site and .shop domains require a review. So does a domain registered in the last 30 days, or one whose name includes another company's brand, and other automated checks can place a domain into review too. Adding one immediately holds sending across its workspace, including the shared test sender, API, SMTP, campaigns, flows and subscriber confirmation emails. Domains verified before these checks existed are not placed into review; one still waiting on DNS is checked when it verifies. Sending domains shows one line saying why a domain is held; reviews usually take a few hours.

If the email address you signed up with is on a newly registered domain, that domain is reviewed the same way. Confirming the address proves you own it, so there are no DNS records to publish for it.

Add the domain and publish its DNS records. After ownership is verified, open Sending domains and submit your business name, website, planned emails and how recipients agreed to receive them. DNS verification proves ownership; it does not lift the review hold. Setup, sign-in and support stay available.

We email you the decision. If denied, your answers stay saved: update them to request another review or email support@emailbump.com. Approval applies to this workspace and domain, including its subdomains. Other pending reviews, abuse suspensions and normal sending limits still apply. Moving the project to another workspace requires approval there; deleting and re-adding a domain does not clear a hold.

Domains already blocked for abuse are refused when added. Contact support if you believe that block is a mistake.

Add DNS records

Email Bump provides DKIM and mail-from records for the domain. DNS updates may be visible within minutes, but some providers can take up to 48 hours to publish changes.

Branded tracking

Branded tracking uses links.yourdomain.com for tracked links. This step is optional; until it is active, sends use the shared tracking domain.