Billing and plans

Workspaces and projects

Email Bump organizes your account into workspaces and projects. A workspace is the billing container: it has its own plan and its own bill, and it holds one or more projects. A project keeps its campaigns, contacts, and domains separate, while sharing its workspace's billing.

What's shared across projects

Your plan's limits and features are pooled across every project in the workspace — not counted per project:

• Contacts — only contacts with subscribed=true and email_status=active count toward the billing limit. Unsubscribed and suppressed contacts can remain stored without counting. Counts are added across projects; the same address in two projects counts twice if both records are active subscribers.
• Monthly email allowance — campaign, automation, and transactional sends from every project draw from the same monthly allowance.
• Features — the workspace's effective plan and any overrides determine access across its projects. Custom domains, automations, webhooks, API access and advanced segments are included on the standard Free plan too. Removing Email Bump branding is a paid benefit; dedicated IPs are separate add-ons, not automatically included.

The usage shown on the Billing page reflects this pooled total, so it matches the limits that are actually enforced.

What's set per project

• Members and invitations — roles are per project. Standard plans include unlimited members; a custom seat limit, if configured, applies per project.
• Shared-domain sending limit — testing from the shared Email Bump domain has a daily cap. Once the project has a verified domain, use that domain: the shared sender is no longer accepted. Verification removes only the shared-domain cap, not plan limits or anti-abuse checks.

Plans and pricing

Compare the current contact tiers and monthly or annual prices on pricing or Billing. Standard plans include unlimited members and projects; an operational safety limit of 25 sending domains applies per project. Check the selected workspace's actual plan, usage and features in Billing rather than inferring its plan from how many contacts were imported.

Sending has two separate controls: a configured monthly email cap stops sends when exhausted; fair-use guidance warns as volume approaches or exceeds the plan's allowance. Paid plans with no hard monthly cap still have fair-use guidance. Campaign, automation and transactional usage are pooled. The metering window follows the subscription's monthly billing-cycle day when available, including annual subscriptions; otherwise it starts on the first day of the UTC month.

When a paid workspace outgrows its contact tier, contact-growth processing can automatically move the subscription to the smallest available tier that fits, with proration and an owner notification. Beyond the largest self-serve tier, contact support. Removing contacts does not automatically downgrade the plan. Importing contacts is not a payment: a Free workspace still needs an explicit upgrade through Billing.

Already paid? Compare a higher plan for more capacity and, where the current catalog offers it, a lower price per included contact. A lower unit rate does not mean a lower total bill.

Manage your subscription

On the Free plan, click Upgrade directly underneath Analytics in the sidebar. This shortcut appears only after the selected workspace's effective plan is confirmed as Free; it is hidden for paid plans and while plan details are loading.

On any plan, open Workspace → Billing, or go directly to Billing. The Workspace section starts expanded; if you previously collapsed it, click Workspace to reopen it. Email Bump remembers your choice.

You need the Owner role on the selected project to change the plan or open the billing portal. The change affects the entire workspace, not just that project. If Billing says Owner-only, ask an owner to complete the upgrade.

Choose a tier and monthly or annual billing. A first paid subscription opens Stripe Checkout to collect payment details. Switching between paid plans updates the subscription with proration. To return to Free, use Manage billing and cancel through the Stripe portal; check the cancellation date shown there and in the dashboard. The portal also manages payment methods and invoices.

Add-ons

Billing lists the add-ons available for the workspace, including extra sends and any eligible dedicated-IP options. Availability can depend on an active paid subscription, sending volume, approval and provisioning. Review the add-on preview and recurring cost before confirming; it is separate from the base plan. Extra-send packs extend the fair-use allowance and do not remove a separately configured hard monthly cap.